What are my delivery options?
To make your life easier, we offer multiple delivery options - with flat rates no matter how many items you order. We also ship to practically any address in the world. Simply choose the items you want, fill in your details and buy!
Do you ship internationally?
YES! We can pretty much ship anywhere in the world (subject to any licence restrictions). Simply place your order as normal. If there are any problems with your shipping, we will let you know.
How do preorders work?
When our new ranges launch, we often make them available as 'preorder' items. These can be bought in the same way as in-stock items and will be shipped as soon as possible after production has finished. If an order contains both in-stock and preorder items, it will ship as soon as everything is available. This reduces delivery costs and our carbon footprint. As with all our products, preorder items are made from scratch and can take a few weeks to produce. Please note: payment occurs when an order/preorder is placed.
Are payments on Insert Coin secure?
YES! All orders made on Insert Coin are 100% secure. We use PayPal or HSBC for all of our payments and as such we NEVER get to see any of your card details.
What sizes does Insert Coin sell?
We stock apparel and accessories in a wide variety of sizes. All sizing info can be found on our sizing page. We list our sizes as 'flat' measurements, which means you can compare them to items you already own, without the need to measure yourself. Please note, our sizing specifications are for guidance only and there may be some variation between products.
Are your designs official?
Yes! When you see the '100% official merchandise' logo, that means the item has been signed off by the developer and publisher of the game - and usually the production team too! All of our designs are 100% original and exclusive to Insert Coin.
What makes your products different?
As well as awesome designs, we make sure we always use the best apparel as a base. Our tees and hoodies are not bought off the peg, but made from scratch by us, for us. That means you're getting exclusive quality every time. We work hard to source the best cotton flowers and use the best processes to get great, unique colours that resist fading and cracking. In the unlikely event that you're not 100% satisfied, our team are always on standby to help you. Occasionally our stitched items will have loose threads, but this is part of their bespoke nature. These can be removed simply with sharp scissors - but they should not be pulled as it may damage the design.
How do I look after my Insert Coin products?
All our products come with full care instructions on the label, but as a general rule, our tees and hoodies should be washed inside-out at 30°C with similar coloured items. Never tumble dry our products or iron the prints. Due to the characteristics of fabrics and production techniques, some pilling can occur and prints may crack over time. Items from Insert Coin are built to last, but if you have any further questions, don't hesitate to contact us.
The item I want is out of stock - will you please make more?
All our products are limited edition pieces - in fact, exclusivity is one of the most important things about Insert Coin products. However, we do occasionally reprint out of stock lines. Follow us on Twitter or Facebook to keep up to date with the latest news on upcoming reprints and new designs. You can also request a 'respawn' via the product page if your size is out of stock.
How do I get a refund / exchange?
If you're not 100% happy with your purchase from Insert Coin, we will do all we can to make it better. You can have a refund or make an exchange up to 30 days after purchase. We do not refund postage costs unless the garment is faulty or we have made a mistake with your order. We recommend checking your tees and hoodies thoroughly BEFORE trying them on. You can download the Exchange/Refund form by visiting our returns page. Please note, that for items in multibuy offers (for example, 3 for 2 tees), the cheapest item can only be exchanged for an item of equivalent value or in-store credit. PLEASE NOTE: ITEMS BEING RETURNED MUST BE UNWORN, UNWASHED AND IN RE-SALEABLE CONDITION.
How do I use Insert Coin Vouchers?
Using our vouchers couldn't be easier. Different value vouchers are available to buy from our site and all you - or the lucky recipient - needs to do is enter in their unique voucher code when they checkout!
Can I use multiple discount codes?
You can only use one code per order - but there are always lots of great discount codes available. We always encourage fair usage of codes and reserve the right to remove any promotion - or suspend accounts - if we believe they may have been abused or compromised.
Why should I become a member of Insert Coin?
Apart from the sheer awesomeness of being part of 'Team Coin', membership has loads of benefits. You'll be able to take part in exclusive competitions, be the first to see new designs and you'll even be able to earn achievement coins, helping you get money off your next purchase... so you can get your geek on for less!
How do I earn coins?
You earn a coin for every pound you spend. For example, a £20 tee will earn you 20 coins, a £30 hoodie 30 coins. And it doesn't end there. As long as you've set up an account with us, coins will automatically be added to your Score Total. Plus, as an added rewards bonus, we will double the value of 100 coins, enabling you to get £20 off twice as fast! Subsequent coins are then earned at the normal rate. For international orders, coins are earned according to pounds, not your local currency. Any savings made by using vouchers and codes will not earn coins, unless otherwise stated. For example, if you spend £100 and use a 10% code, you will only earn coins on £90. You can only earn and spend coins online at www.insertcoinclothing.com.
So how do coins work?
Well, every 10 coins is worth a pound you can claim back directly on your next order. So if you have 10 coins, you'll get £1 off, 20 coins will get £2 off. You can simply choose to use your coins next time you make a purchase. But you don't have to use them straight away. If you collect 100 coins, we will double the value so you can claim £20 off any order! Coins over 100 will revert back to their single value. If you have any questions about collecting or using Insert Coin coins, simply contact us - we'll be happy to help. To earn coins you must be a member and you must be signed in when you check out your order. For more information on the benefits of membership, and to sign-up, click here.
My coins haven't been added yet - why?
All coins are added after your order has been processed and shipped - check back later and your total will be amended accordingly.
My question isn't listed here... HELP!
Never fear, we're on standby and waiting to help. Simply contact us and we'll do everything we can!