FAQs

Are your designs official?

Yes! All our designs are official and have been signed off by the developer and publisher of the game - and usually the production team too! All of our designs are 100% original and exclusive to Insert Coin.

What makes your products different?

As well as awesome designs, we make sure we always use the best apparel as a base. Our tees and hoodies are not bought off the peg, but made from scratch by us, for us. That means you're getting exclusive quality every time. We work hard to source the best cotton flowers and use the best processes to get great, unique colours that resist fading and cracking. In the unlikely event that you're not 100% satisfied, our team are always on standby to help you.

Why are most of your designs unisex or on a specific cut?
Our products are designed to be worn by whoever wants to wear them, and our unisex cuts are the most popular with all genders. We do occasionally make a ‘gender specific’ item, but as everyone prefers our standard cut, we create most items accordingly. 
What materials do you use?
We use a variety of materials on all our products - designed to balance comfort, durability and wearability. Our tees and hoodies are typically a cotton / man-made fibre blend, which means they’ll keep looking great for years of wear.
What sizes does Insert Coin sell?

We stock apparel and accessories in a wide variety of sizes. All sizing info can be found on our sizing page. We list our sizes as 'flat' measurements, which means you can compare them to items you already own, without the need to measure yourself. Please note, our sizing specifications are for guidance only and there may be some variation between products.

How do I get 3-for-2 on t-shirts?
We always offer 3-for-2 on t-shirts and girly tops - and discounts are applied automatically. So, if you add three eligible products to your shopping bag, the cheapest item will be discounted as a ‘free’ item. The same applies for every third tee you add - so it’s 6-for-4 and 9-for-6 and so on. Simple, eh?
How do bundles work?

Bundles collect together items from a range at an awesome low price. As there is already a discount, vouchers and discount codes cannot be used against Bundles. Bundle stock is drawn from each individual item, so if one item is out of stock in a certain size (or sizes), then the Bundle will be too. Bundles are sometimes available in 'guys' and 'girly' alternatives. In these, items available in either guys or girly cuts will be included as appropriate, while unisex items (including hoodies, jackets and raglan tees) may also be included. We always recommend checking the individual items in each Bundle to ensure 100% satisfaction in what you're ordering. For stock management, included items are only available in one size per Bundle.

The item I want is out of stock - will you please make more?

All our products are limited edition pieces - in fact, exclusivity is one of the most important things about Insert Coin products. However, we do occasionally reprint out of stock lines. Follow us on Twitter or Facebook to keep up to date with the latest news on upcoming reprints and new designs. You can also request a 'respawn' via the product page if your size is out of stock.

What are my delivery options?

To make your life easier, we offer multiple delivery options - with flat rates no matter how many items you order. We also ship to practically any address in the world. Simply choose the items you want, fill in your details and buy!

Do you ship internationally?

YES! We can pretty much ship anywhere in the world (subject to any licence restrictions). Simply place your order as normal. If there are any problems with your shipping, we will let you know.

My country isn’t listed as a delivery option - why is that?
We ship worldwide wherever possible. On occasion, some countries may be removed from our listing due to international embargoes or security issues regarding the safety of packages. If you have any specific concerns, please don’t hesitate to contact us. 
How do I get FREE delivery?
Free delivery is available on all orders over £50 / €65 / $100. Remember, you must select it at checkout to ensure you get it - it isn’t added automatically in case you want to upgrade your postage to an express alternative.
How do preorders work?

When our new ranges launch, we often make them available as 'preorder' items. These can be bought in the same way as in-stock items and will be shipped as soon as possible after production has finished. If an order contains both in-stock and preorder items, it will ship as soon as everything is available. This reduces delivery costs and our carbon footprint. As with all our products, preorder items are made from scratch and can take a few weeks to produce. Please note: payment occurs when an order/preorder is placed.

My order is for a special occasion - can you ship it faster?
We ship all orders on a first-placed, first-shipped basis, 9am-3pm UK time, working days only. However, if your order is for a special occasion - such as a birthday or holiday - there are a few things you can do to help speed up the processing of your order. First of all, make sure all the items you have ordered are in stock. We only ship orders once all items are available - so if there are any preorders included in an order, it will only ship once the last item is ready to go. Secondly, we regularly offer an expedited shipping or courier service. This often allows next day - or 1-2 working day - delivery, worldwide. During high traffic, we do occasionally remove these services, but they are usually available in the dropdown at checkout. If your order hasn't shipped and you'd like assistance, please don't hesitate to contact us and our team will be happy to assist. 
Why has my order not shipped yet?
We aim to ship all orders as soon as possible during our opening hours - you can find typical processing times on our Worldwide Shipping page. If your order hasn’t shipped, it may be because a preorder item is included. Orders ship when all items are available and ready to process and will otherwise be part-processed to ensure a swift delivery once stock is ready. If your order is for a special occasion - such as a birthday or holiday - we strongly recommend ordering those items separately from any preorder items to minimise delays. Expedited shipping options are also regularly available to assist in rapid delivery if required. 
Are payments on Insert Coin secure?

YES! All orders made on Insert Coin are 100% secure. We use PayPal or HSBC for all of our payments and as such we NEVER get to see any of your card details.

Can I buy your products in other stores?
Our designs are exclusive to our online store, expo stands and (very occasionally) our partners’ online stores. However, we don’t supply our products to any other stores or websites. This is because our designs are exclusive, unique and ensure you’re a part of our growing community. It also means we can offer awesome treats - like our #CoinArmy, 3-for-2 deal on tees, and coin rewards programme.
Is there any variation in products from on-screen to real-life?

While we try to match sizes, cuts and colours as much as possible, there is always some variation due to the bespoke nature of our products. In addition, as monitor settings can vary so much, there can always be some variation in colours in real-life compared to on-screen. 

What is the #CoinArmy and how do I join?
The #CoinArmy is AWESOME! You can earn a £5 voucher every time you post a photo of you wearing an IC product - you just need to include the tag ‘#CoinArmy’ and email us with all the details. You can find all the information you need over on our blog.
How do I look after my Insert Coin products?

All our products come with full care instructions on the label, but as a general rule, our tees and hoodies should be washed inside-out at 30°C with similar coloured items. We always recommend washing items separately when washing for the first time, and with similar colours thereafter. Never tumble dry our products or iron the prints. We recommend dry cleaning for jackets and other premium items. Due to the characteristics of fabrics and production techniques, some pilling can occur and prints may crack over time. Items from Insert Coin are built to last, but if you have any further questions, don't hesitate to contact us.

How do I use Insert Coin Vouchers?

Using our vouchers couldn't be easier. Different value vouchers are available to buy from our site and all you - or the lucky recipient - needs to do is enter in their unique voucher code when they checkout!

Where can I get discount codes?
We regularly post up discount codes, which is another reason why we recommend following us on our social media channels - and signing up to our email newsletter. You can also find them through our partners and their sites, videos and publications. You can even find codes via forums and websites - Google is your friend! Please remember that all codes are subject to fair use and any listed terms and conditions - and are one use per account. 
Can I use multiple discount codes?

You can only use one code per order and at the point of ordering (you can't add them retroactively) - but there are always lots of great discount codes available. Please note that all codes are one use per customer. We always encourage fair usage of codes and reserve the right to remove any promotion - or suspend accounts - if we believe they may have been abused or compromised.

Can I use vouchers at your expo / pop-up stores?
No - vouchers are for online use only. Our 'bricks and mortar' stores already have great deals in place and all codes are registered against one use per account. 
Why should I become a member of Insert Coin?

Apart from the sheer awesomeness of being part of 'Team Coin', membership has loads of benefits. You'll be able to take part in exclusive competitions, be the first to see new designs and you'll even be able to earn achievement coins, helping you get money off your next purchase... so you can get your geek on for less!

How do I earn coins?

You earn a coin for every pound (£) you spend. For example, a £20 tee will earn you 20 coins, a £30 hoodie 30 coins. And it doesn't end there. As long as you've set up an account with us, coins will automatically be added to your Score Total. Plus, as an added rewards bonus, we will double the value of 100 coins, enabling you to get £20 off twice as fast! Subsequent coins are then earned at the normal rate. Coins are earned against items bought, and does not include any postage costs. For international orders, coins are earned according to British Pounds Sterling, not your local currency. Any savings made by using vouchers and codes will not earn coins, unless otherwise stated. For example, if you spend £100 and use a 10% code, you will only earn coins on £90. You can only earn and spend coins online at www.insertcoinclothing.com.

So how do coins work?

Well, every 10 coins is worth a pound you can claim back directly on your next order. So if you have 10 coins, you'll get £1 off, 20 coins will get £2 off. You can simply choose to use your coins next time you make a purchase. But you don't have to use them straight away. If you collect 100 coins, we will double the value so you can claim £20 off any order! Coins over 100 will revert back to their single value. If you have any questions about collecting or using Insert Coin coins, simply contact us - we'll be happy to help. To earn coins you must be a member and you must be signed in when you check out your order. 

My coins haven't been added yet - why?

All coins are added after your order has been processed and shipped - check back later and your total will be amended accordingly.

All my Coins have disappeared - HELP!
No problem - contact our team and they'll be happy to help you. Coins can disappear if your connection drops, or if you click 'Back' or double-click in the final stages of checkout. We recommend making sure your order is as complete as possible before applying any Coin discount. Rest assured though that any Coins lost will be added back to your account as soon as possible after you've let us know!
Can I use Coins at your expo / pop-up stores?
No - all Coins earned are tied to your online account and can only be redeemed on our online store. 
What new products are you working on?
We’re always adding new designs to our line-up. If you want to find out what we’re working on - and to get a sneaky peek behind the scenes - make sure you follow us on Twitter, Facebook or Instagram.
Will you ever make gear for my favourite game?
We are always adding more games to our line-up. All our products are officially licensed and some games may be difficult or even impossible to licence. But don’t worry, we love all games and we’re always looking to represent games old and new in our upcoming ranges.
How do I get a refund / exchange?

If you're not 100% happy with your purchase from Insert Coin, we will do all we can to make it better. You can have a refund or make an exchange up to 30 days after purchase. We do not refund postage costs unless the garment is faulty or we have made a mistake with your order. We recommend checking your tees and hoodies thoroughly BEFORE trying them on. You can download the Exchange/Refund form by visiting our returns page. Please note, that for items in multibuy offers (for example, 3 for 2 tees), the cheapest item can only be exchanged for an item of equivalent value. PLEASE NOTE: ITEMS BEING RETURNED MUST BE UNWORN, UNWASHED AND IN RE-SALEABLE CONDITION.

I’ve emailed about an issue - when will I get an answer?
We aim to respond to all emails received within 48 hours, Monday to Friday - not including national holidays of course. If you don’t hear back from us in that time, and an email from us hasn’t gone into your junk or spam folder - feel free to contact again. It may be that your email has bounced through our system and the team haven’t received it yet. Please note that while our social media teams can assist with general enquiries, they can’t help with order specific advice due to data protection laws.
My question isn't listed here... HELP!

Never fear, we're on standby and waiting to help. Simply contact us and we'll do everything we can!