Returns

Unhappy with your order? Want to swap it for a different size or style? Want a refund? No worries! You can return your order for any reason, at any time, within 30 days of receipt, for a full refund or exchange, in its original condition and packaging.

If you're in the UK, there's no need to contact us if you're sending a return - and it's FREE. Simply download and fill out a Returns Form, noting whether you would like a refund or an exchange.

Please highlight any problem with your order as clearly as possible and give clear instructions of the size, item and colour you require if you want to exchange - the clearer the instructions, the quicker our team can help. Remember, to process a return (refund or exchange), you must send the item(s) back to us - unworn, unwashed and in a resaleable condition. If you do have any questions or queries, feel free to contact us.

Package and seal your item(s) securely, making sure to include your printed Returns Form. Then create, print out and affix your FREE returns label (a tracking number will also be generated for you at this time) and take your parcel to your nearest Post Office - they will provide you with a proof of postage for your return. 

You will receive refund credit or confirmation of despatch of your exchanged order (if in stock) within 14 working days of receipt of your return (or proof of postage) for UK customers. You'll usually get your refund or exchanged items quicker than this - but feel free to contact our team if you've received nothing after this time. Please note, if you return items using alternative shipping methods (including not taking your return to the Post Office), they are sent at your own expense and at your own risk. If you do not use our free tracked service, please be advised that we can only refund delivery charges - as in-store credit or 'coins' - if the return is a result of our error or faulty goods. We do not charge you to send an exchanged item back to you. Please note, that for items in multibuy offers (for example, 3 for 2 tees), the cheapest item can only be exchanged for an item of equivalent value.

If you're anywhere else in the world, it's slightly different - but still really easy. If you just wish to return or exchange an item, simply skip ahead to the next paragraph. In the unlikely event you have a faulty item, the first thing to do is contact us - it may not be necessary for you to return your item at all. If you do still need to return it, they will let you know.

Next, download and fill out a Returns Form, noting whether you would like a refund or an exchange. Please highlight any problem with your order as clearly as possible and give clear instructions of the size, item and colour you require if you want to exchange - the clearer the instructions, the quicker our team can help. Remember, the item you send back must be unworn, unwashed and in a resaleable condition. Package and seal your item(s) securely, making sure to include your printed Returns Form. Then send your parcel to:

Insert Coin (Returns)
Unit 11, 55 Progress Road
Leigh-on-Sea
Essex SS9 5PR
United Kingdom

Next, take your parcel to your nearest post/mail office. We recommend sending your parcel 'Recorded' or 'Tracked' and retaining a proof of postage for your records. Please note, all goods are returned to us at your own expense. We can only refund delivery charges - as in-store credit or 'coins' - if the return is a result of our error or faulty goods. We do not charge you to send an exchanged item back to you. Please note, that for items in multibuy offers (for example, 3 for 2 tees), the cheapest item can only be exchanged for an item of equivalent value. Please note, you must ensure you mark your package clearly as a 'RETURN' - any item sent without this information may be subject to additional customs or other taxes, which are not the responisibility of Insert Coin and may mean the item is returned to you as undeliverable. 

You will receive refund credit or confirmation of despatch of your exchanged order (if in stock) within 21 working days of receipt for overseas customers. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact our team if you've received nothing after this time.

 

PDF Download your Returns form here

Download your FREE returns label (UK only) here