Terms & Conditions

We have created our website and online communities to provide the best possible experience at all times. The following terms and conditions are for guidance and are subject to change as appropriate.

Our Privacy Policy

Privacy Policy & Your Data
At Insert Coin, we are committed to respecting your privacy and to complying with applicable data protection and privacy laws. We have created this Privacy Policy to demonstrate our strong commitment to protecting the privacy of all visitors to our site. If you have any questions regarding this Privacy Policy, they can be sent direct to info@insertcoinclothing.com. We do not sell or buy any personal data and we only use it to contact customers or visitors to our website who have signed up voluntarily to place orders or receive information on upcoming products, promotions, offers and competitions. The data collected via the Insert Coin website is used solely for the purpose of processing orders placed through the store and to keep existing / potential customers informed of new products, services, events, competitions and promotions via the mailing list. The information is only accessed by employees of Insert Coin and their respective partners / service providers - Silkstream, Mailchimp, HSBC and PayPal. All information is provided by the customer / potential customer with express permission for the purposes as listed, with agreement to those purposes and any age limit controls. We have provided this information to help you understand how we collect, use and protect your information when you visit our websites and when you generally use our products and services. By signing up to our services or subscriptions, you agree to our terms, confirm your data as accurate and that you are 16 years old or over.

Data Collection
We always collect and use your personal information only with your knowledge and consent. This is typically when you order/preorder products, make customer enquiries, register for information or other services, request product information, such as questionnaires or surveys, submit a job application or when you respond to communications from us. The type of personal information we may collect could include your name and postal address, date of birth, telephone number, email address, and credit/debit card information (for order processing); as well as lifestyle and other information collected on registration or through surveys or other activities. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences as indicated by you.

Customer Purchase
This data is collected via the Insert Coin website, during the checkout process. No payment information is stored by Insert Coin and this is all processed by HSBC / PayPal. In the event of additional contact regarding the delayed processing of an order, email contact information may also be transferred to our mail provider, Mailchimp - for the sole purpose of updating customers about their order.

Customer Mailing List
This data is collected via the checkout processor by direct sign-up to the Insert Coin mailing list through the Insert Coin website. This is then transferred to our mail provider, Mailchimp.

Non-Personal Identifying Information
We may also collect non-identifying information about your visit to our site based on your browsing activities. This information may include things like the pages you visited and the products viewed or ordered. This helps us to better manage and develop our website, to provide you with an improved level of service and experience in the future, and to help us develop better products. If you have consented, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or post. You are responsible for managing your subscription to our mailing list and can remove yourself at any point by clicking on the ‘unsubscribe’ option at the base of every email received.

How We Use Your Information
We may use your information for a number of purposes, including but not limited to: processing your orders, managing and administering your account, delivering products or information requested by you, responding to customer service issues or account enquiries, for security purposes to protect your data from unauthorised access, verifying your identity when required . We may also undertake market and product analysis based on your purchases and use of our products, and contact you with information about new products, competitions, events and special offers by post, SMS, telephone, email and the internet - subject to any preferences expressed by you. If you have consented to receive information from us, you can unsubscribe from our mailing list at any time by using the unsubscribe function on the emails received. You can also delete your account by choosing the ‘delete account’ function on our account's website. If you have purchased an item without registering, you can request the removal of any data regarding your purchase by contacting us via info@insertcoinclothing.com.

When We Disclose Your Information
We may only disclose information about you in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement, other than listed here. Please note that we do not sell or pass your personal information to third parties unless you have given us permission or unless it is strictly necessary to deliver the products ordered or used by you and you are notified beforehand. For example, we could disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product, or provide information to a shipping company to provide delivery as selected at checkout.

Social Media
Any social media posts or comments you send to us – through any channel - will be shared under the terms of the social media platform on which they are written and could be made public. We recommend reviewing the terms and conditions and privacy policies of the social media platforms you use. This will help you understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it. Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any 'CoinArmy' / 'Coin Army' / '#CoinArmy' images shared on these platforms may be shared across future promotions to promote the IC brand and our Coin Army offer. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

Competition Entries
This data is collected as part of any competition, giveaway or prize draw. This is submitted as per the terms and conditions stated as part of the promotion. The age of entry to all competitions is 18+. Any information collected is used only to contact the winner / finalists / entrants regarding the competition and will not be used for any other direct contact. Address details and/or phone numbers may be requested to enable the despatch of competition prizes. For public vote competitions, the key required details for entrants - First Name, Age and Home Town - may be published on the relevant platform as per the terms and conditions of the competition and will only be used for differentiating between contestants.

Job Opportunities
In submitting a job application, you are consenting to us keeping your information on file for future opportunities. For example, we may contact you to discuss if there are other job roles in the future. You can change your mind and withdraw consent at any time.

Keeping Your Information
To ensure we meet our legal data protection and privacy obligations, we hold your information for as long as we need it, and for the purposes it was provided originally. This means we will keep your information for as long as you continue to use our services, and afterwards if you stop doing so, to see if we can keep you informed about new products, events, competitions and promotions. After that, we may delete it, other than where we lawfully can keep any data for audit or legal reasons. Please note, if we do delete your account, we will also delete all Coins accrued through our loyalty scheme and these will not be re-added, accessible or redeemable for future orders via new accounts made after deletion. 

Accessing Your Information
You can write to us at any time to obtain details of the personal information we may hold about you - simply email info@insertcoinclothing.com, quoting your name and address together with your mobile and/or account number. We would be grateful if could also provide some brief description on the information you want to access. This will help us to more readily locate your data and supply it to you. Rest assured, we will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security
We understand everyone is concerned about how companies protect their personal information from misuse and abuse - and about privacy in general. We are constantly reviewing our procedures and how we can protect your personal data from unauthorised access, accidental loss and/or destruction. Please be aware that communications over the internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet / world wide web. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. In the unlikely event of any data endangerment, we will contact all affected parties and keep them up to date with any issues relating to the security of their data.

Privacy Support
We reserve the right to amend or modify this statement at any time and in response to changes in applicable data protection and privacy legislation. If we decide to change our privacy policy, or we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will advise you as soon as possible by noting it on this page. You will have a choice as to whether or not we are able to use your information in this different manner. If you have any questions regarding our policies, please email info@insertcoinclothing.com.

Monitoring Of Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of our website, to ensure effective systems operation and in order to prevent or detect crime.

Contacting Us
If you have any questions regarding this Privacy Policy, please feel free to email us at info@insertcoinclothing.com

Our Delivery Policy

Estimates of delivery times for all available shipping options are available on our Worldwide Shipping page. All delivery times listed are an estimation only, from when shipped. Processing time can vary. Orders are processed 9am-3pm, Monday to Friday. Weather conditions, postal problems or customs may sometimes cause delays with your orders. If you have not received your order within 15 working days (UK) and 20 working days (non-UK), please contact us as soon as possible with all your order details and we will endeavour to help. Local postal services may charge additional handling/service fees/taxes, which - if applicable - are payable by the recipient, not Insert Coin. Please note, standard delivery is not available in countries where courier-only service is offered due to shipping/security restrictions. Preorder delivery dates are from when products are marked as in stock and have been processed. Orders containing both in-stock and preorder items will be despatched once all items are available. 

Our Returns Policy

You can exchange or request a refund on any item as long as you return it in the original packaging/condition, within 30 days of receipt. Unless otherwise agreed in writing (and subject to the points below), to process a return (refund or exchange), you must send the item(s) back to us - unworn, unwashed and in a resaleable condition. In the event an item being permanently out of stock ('GAME OVER'), the option of a refund or an alternative will be offered. If the item is part of a 3-for-2 offer, then an item of the same value will be available as an alternative, but no partial refund will be given - either as store credit or via the original payment method. 

For UK orders, you can simply fill out a returns form and send everything back to us via your local Post Office, using the FREE returns label that you can create via our Returns page. You will receive refund credit or confirmation of despatch of your exchanged order (if in stock) within 14 working days of receipt of your return (or proof of postage). You'll usually get your refund or exchanged items quicker than this - but feel free to contact our team if you've received nothing after this time. Please note, if you return items using alternative shipping methods (including not taking your return to the Post Office), they are sent at your own expense and at your own risk. If you do not use our free tracked service, please be advised that we can only refund delivery charges - as in-store credit or 'coins' - if the return is a result of our error or faulty goods. We do not charge you to send an exchanged item back to you. 
Non-UK orders should contact our team if an item is faulty/incorrect to discuss whether a return is necessary. All non-UK returns are at your own risk and require trackable postal solutions to ensure their safety and security. Please note, all goods are returned to us at your own expense. We can only refund delivery charges - as in-store credit or 'coins' - if the return is a result of our error or faulty goods. We do not charge you to send an exchanged item back to you. You will receive refund credit or confirmation of despatch of your exchanged order (if in stock) within 21 working days of receipt for overseas customers. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact our team if you've received nothing after this time. 

Please note, that for items in multibuy offers (for example, 3 for 2), the cheapest item can only be exchanged for an item of equivalent value. You can read full details about our returns policy here

Our Discounts, Sales & Codes Policy

All discounts, sales and codes (otherwise known as 'promotions') are provided at the discretion of Insert Coin and can be altered, amended or cancelled at any time. Promotions cannot be combined or added to orders once placed. Promotions at real-life stores / expos / events are not transferable to our online store - and vice versa - unless otherwise explicitly stated. 

Our Information

We will do everything we can to make sure all information on our website is up-to-date and accurate. We accept no liability for any loss or damage caused by reliance on information contained within the website.

Our Property

All content within this website is protected by copyright. We and our licensors own the copyright of all content and associated products and services. You shall not copy, modify, reproduce, publish, transmit, create derivative works from or in any way exploit our name, trademarks, logos or other proprietary marks - or any content on ths site - in whole or in part, unless otherwise advised via express written consent. 

Using Our Website

Our website - www.insertcoinclothing.com - is for personal and non-commercial use only. All content within the site is subject to our copyright and can only be used for your own personal use. You are responsible for all communications made via the website and, by using our site, you agree you will not:

- Post, distribute or transmit any unauthorised advertisements or promotional material - including chain letters, junk mail or any other kind of unsolicited content. 
- Misuse, forge or alter any transmitted information to revise the details of its content.
- Impersonate or misrepresent any other person or organisation.
- Cloak, disguise or hide your identity and contact details.
- Harass, stalk or threaten any other member of the Insert Coin community.
- Engage in any kind of 'flooding'.
- Use any information on the site for any kind of illegal, immoral or antisocial purpose, in violation of any and all applicable laws.  
- Undertake any activity that violates the privacy rights of any other members of our community, including collecting and distributing information.

Occasionally, we may link to external websites. We assume no responsibility for the content of external websites, nor does the provision of links imply any association with the other website's operators. We are not responsible for any loss or damages caused by use or reliance on any content, goods or services available via external websites.